How do I recover data from a corrupted database file in Agent 2 or older?
For these instructions, we’re assuming that the server does not have enough retention to re-download the messages, or it would take too long, or put you over your quota, or it’s a folder. You can use AGReco, written by an Agent user, to try to recover information from a corrupted database, or to just export all of the messages from a group or folder. Note that this only works with Agent 2 or older. If you’re using Agent 3 or newer, see this FAQ entry instead. Once you’ve extracted the data from the group(s) or folder(s), open Agent and unsubscribe from the group or delete the folder. Agent will ask you to confirm the action. Depending on if it’s a group or a folder, you’ll have to either answer “no” to keep the messages and properties or “yes” to delete. Resubscribe to the group or recreate the folder. (You can download messages if you want, but you will probably wind up with duplicate messages when we’re done, so it would be better to wait until later. Not applicable when dealing with
