How do I report a loss/damage claim for a Pigeon Express shipment that failed to arrive, or was damaged?
If your shipment failed to arrive, it is vital that you contact customer service with an exact description of the goods and their packaging. Our ‘found shipment centres’ hold on to items that were not well addressed or that became detached from their packaging. It is possible that they would be able to reunite you with your shipment. If this fails, please contact customer service to file a report.