How do I report missed spams/viruses or real mail tagged incorrectly as spam/virus?
These are two different cases. • Missed (untagged) spam or virus Our filtering system is more accurate than most (eg. Yahoo, Hotmail, AOL), but it does occasionally make mistakes: around 1% of spam may slip through untagged. We accept this level of false negatives in order to avoid the risk of false positives, and usually it’s a temporary advantage on the spammers’ or virus-writers’ side until the scanning software and databases catch up. New viruses in particular are almost always caught within a matter of hours. But if you receive something unwanted that wasn’t tagged, you can forward it to us as an attachment, as described below, to the following addresses: • Missed spam: Forward as an attachment to: report-spam (at) electricembers (dot) net • Missed virus: Forward as an attachment to: help (at) electricembers (dot) net If your email software allows it, you can forward any number of spams at once as attachments on a single message. These reports will contribute to the training of th
