How do I submit a development-level technical support request?
Development-level support from ADC’s technical support engineers is delivered via email in English and Japanese. ADC members may send support questions to dts@apple.com. You will receive an acknowledgment by the next business day which will include your Follow-Up ID and any further instructions. ADC engineers typically provide an initial response to your specific support request within three business days. To help accelerate a response to your question, please follow the email guidelines below. Make sure your email subject line is as descriptive as possible (not just ‘technical question’). Submit only one support issue (a single, discrete problem) per request. In your email, include: • Your name, e-mail address, phone number, company name, and Follow-Up ID (if referring or responding to an open issue). • A full description of the problem/question, including actions you’ve already taken to solve the problem and any extra conditions to consider (e.g. only fails on specific hardware, only
