How do I use the CRYPTOCard?
A complete CryptoCard instruction manual is available on the downloads page of this site. Back to Top I keep getting a “Login failed. Please consult the switch log for more information” error message when trying logon to the VPN System. Cause #1: The most likely cause of this is either a mistyped user ID and/or incorrect password. If several attempts have been made without success, your CryptoCard may no longer be synchronized with the CryptoCard Server. Please contact the ADOT Support Desk at 602.712.7249 to resynchronize your card. Cause #2: You may be logged on to the VPN server from another location/computer. The VPN system is designed to only allow one logon session per User ID. If this is the case, wait five minutes and try again. Your previous session will timeout after approximately three minutes of inactivity, freeing up the session. Also, you may go to the computer that has the active session and disconnect.
