The best parallel I can draw is that when I worked in semiconductors, my role involved enabling communication among people of a variety different backgrounds technical, marketing, finance. At the end of the day everyone needed to grasp the issues in order to proceed no matter how obscure they may have been. Being able to work through details and still deliver concise, effective programs to clients is something that my previous background in technology development has really allowed me to do effectively in the insurance world. JOHN KILGARRIFF is an account manager at The Graham Company. Reach him at (215) 701-5425 or jkilgarriff@grahamco.com.