How does a customer go about getting a refund?
At this time, credits can not be made directly to a person’s credit card via EBusiness. Each department is responsible for their own refund procedures via the NAU financial system. If the customer has an NAU employee id or a student id a manual Check Request form can be filled out. If the customer does not have either an NAU employee or student id, a PD document has to be completed. Please note: EBusiness (web) transactions cannot be refunded via a POS terminal. What is validated when a customer makes a payment with an echeck? The routing number and account number are validated, and the integrity of the account’s checking history is verified. Account balances are not verified. What are the fees associated with using EBusiness? Departments will be charged a monthly fee according to the Comptrollers office policies (CMP 301-04 Authorization and Procedure for Departmental Credit Card Acceptance). On average, the fee has been about 2-3% per transaction, depending on the card Please contact
