How does calling 911 through Hamilton Internet Relay® work?
Click to see answer in ASL If you are registered with Hamilton Relay: You will connect with a Hamilton Relay Communication Assistant (CA) and the CA will verify your registered location. If your registered location is accurate, inform the CA that the location is correct. The CA will connect your call to the nearest Public Safety Answering Point (PSAP). The PSAP will be able to view your contact and location information. If you are NOT registered with Hamilton Relay, or your location information is not up to date: Because the Internet functions differently than the standard telephone network, your specific location information is not able to automatically be given to emergency personnel. Therefore, the CA will connect to the emergency call center through a third party agency that keeps track of the local Public Safety Answering Points (PSAP) centers across the country which handle emergency/911 calls. You will be required to provide your specific location, as well as the nature of your
