How does DirectConnect work?
When we receive a call about your pet being found, we will take all the details of the finder first. We will then place the caller on hold while we try to reach you using all your contact details including your home, cell and work telephone numbers. Once you’re on the phone, we will ask your permission to connect you with the finder. For extra safety, we will be in the call with you and help to arrange reunification. With DirectConnect you can get your pet back home faster and safer.