How does Leica Microsystems provide value to the histopathology laboratory market?
Kennedy: Leica offers a full range of instrumentation for the histopathology lab that follows a specimen through the entire slide-preparation process. The line includes cassette and slide labelers, tissue processors, embedders, microtomes, cryostats, slide stainers, coverslippers, and consumables. Our solutions-oriented sales strategy translates into a very liberal instrument demonstration philosophy. Our customers like to see how instruments perform before they make a purchase, which is the best way for them to truly understand how our instruments will make their jobs better, faster, and safer. Additionally, Leica has one of the largest direct service organizations in our industry. Once a product is sold, factory-trained service engineers are centrally managed and dispatched to repair and support our instruments. Leica s Technical Assistance Center (TAC) was recently created to provide application and engineering support to our customers. Our goal is total satisfaction for our custome
