How does Section 508 Apply to Information, Documentation and Support?
When an EIT product is procured by a Federal agency, persons with disabilities need access to the information about the product, product instructions and user guides in a format that is usable and accessible. Section 508 also requires that persons with disabilities be provided with functionally equivalent access to support services. Support services include technical support hotlines and databases; call centers, service centers, access to repair services and billing services. For example, agencies acquiring help desk technical support must ensure that assistors are capable of accommodating the communication needs of persons with disabilities (communicate using a TTY).
