How does the customer satisfaction rating system work?
Once work has been performed, we ask customers who schedule work through iCARumba to complete a quick online survey that rates their service experience in four areas: Overall Performance, Price, Quality of Service, and Convenience. Their ratings are added to your composite ratings; visitors to iCARumba will only see your average overall rating, not any specific ratings survey or personal comments. This way, a single bad ratings survey will have minimal impact on your overall service ratings index. And, when a customer provides detailed comments, we forward these to you only. This provides you with feedback and an excellent management tool to improve customer service and correct problems that may cause complaints.
