How does the Phone.com porting process work?
Once you submit your order, it may take 1-2 business days to process and ship the ATA. As soon as we have confirmed the order and shipped the ATA, we place your phone number into our system to guarantee support from your current rate center you are transferring the number from. We will notify you if we cannot port the number. If portable, you will receive an email from Phone.com with an LOA (Letter of Authorization) form. Instructions will follow as to what we will need, but we will also be requesting a current COB (Copy of Bill) when you fax or email us back your LNP request form. From this point, it can take 30-60 days to complete the port process of your number to Phone.com. To port multiple numbers you can just add the phone numbers to the form, there is an option on the form. The COB that you provide to us will also need to have these numbers.
