How does VocaBase® differ from IVR systems?
Typical IVR systems are designed to automate straightforward transactions, such as directory assistance, phone banking, electronic voting, etc. They are not suited to browse a database because of the way they manage the dialog with the caller: the caller must navigate inside a pre-configured dialog, which implies configuration changes each time the database content evolves. In addition, IVR systems mostly use the touch-tones of the phone device (DTMF) as the only method of interactivity for the caller. VocaBase® is an intelligent IVR including speech recognition, text-to-speech and automatically generated dialogs. This means that • The user has an un-limited selection possibilities to choose from • The user can also by-pass the dialog and directly go to where he wants • There is no need to update the dialog if the data changes.
