How is Computrace preloaded on laptops?
A. The self-healing, persistence module of the Computrace agent is built-in, but disabled. A customer administrator must activate Computrace in order for the persistence module to be enabled in the BIOS. To activate Computrace, the customer first purchases the service (preferably at the same time as when they purchase their laptop) and installs the Computrace software. The first call to the monitoring server will detect and enable the persistence module. Once enabled, the BIOS module’s self-healing feature will repair a Computrace agent installation even if the hard drive is completely replaced. The customer may also install the Computrace software through several PC OEM’s factory imaging processes, through the customer’s own imaging process or through a network installation process. Absolute routinely provides tools, assistance and scripts in support of most mass-deployment technologies in use today.
