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How is eCreator integrated with the Avaya PDS?

avaya ecreator Integrated PDs
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How is eCreator integrated with the Avaya PDS?

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eCreator integrates at the agent desktop with the Avaya PDS using Amtelco’s eCreator PDS Agent. The eCreator PDS Agent, with its embedded browser, provides seamless integration and information transfer between the two applications.

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