HOW IS ON-GOING SUPPORT HANDLED?
ASC provides 24 hours a day and 7 days a week customer service via telephone or PC to PC communications. Our PC to your PC link eliminates the sometimes frustrating situation of the user trying to explain what they are seeing on the screen and enables the technician to “walk thru” your data files with the user and the technician looking at the exact same screen. ASC guarantees that you will receive a response within 15 minutes of your request for service. Ninety five percent of our service calls are answered immediately.
