How is Password Reset Station used?
To reset a password using Password Reset Station at work, on the road, or at home, the user simply accesses the corporate designated Password Reset Station Web page from any Internet connection. After entering their domain name and network ID, they will be prompted to answer their personal identity verification questions. If the questions are answered correctly, Password Reset Station allows the authenticated user to securely select a new password and unlock their account. How does self-service password reset work? If users are locked out of their computer login screen, they log in with a special secure kiosk account. This account is typically called HELPME and has no password. As users login with this account a web browser in kiosk mode is run instead of starting the normal Windows desktop. Alternatively, using a traditional web interface, users enter their network login ID.
