How is technical support handled?
You are welcome to contact WestHost directly for any technical support needs. If you are using your Volume Discount Hosting accounts for the purpose of reselling, you will be the first point of contact for your clients. You can then contact WestHost’s technical support for assistance in resolving your clients’ issues. We also provide a complete WestHost User Manual located in our Members Area.
You will be the first point of contact for your clients. You can then directly contact our Technical Support department for those technical support issues you need assistance with. We will provide the answers that you can use to assist your clients. We also provide a complete online user manual located in our Members Area.
As with most open source software, SAXTA is provided “as is” under NASA’s open source license. While we don’t provide technical support per say, if you have any issues or comments about the software, please feel free to direct you inquires to SAXTA’s outreach coordinator who will work with you to address your concerns. • Question: What data formats are supported by SAXTA ? Answer: The SAXTA architecture can accommodate multiple types of image data. Saxta V1 Beta only allows sharing of Landsat 7 L1G, Aster L1A and L1B data. The system is designed to be extensible to additional data types such as Landsat Data Continuity Mission and derived products. Specifically the following metadata formats are currently supported: • Aster L1B, Aster L1A HDF as well as Aster L2 “AST_07” formats. • Landsat 7 Orthorectified (EarthSat), where the Landsat 7 scene metadata are located in a “.met” files. • Landsat 7 FAST-L7A Format. • Landsat 7 NLAPS Format. • Landsat 7 “MTL” format, where the Landsat 7 scen
