How is the insurance industry embracing and adopting new technology, specialized solutions, and professional development in antifraud operations?
Convery: As an early adaptor of technology, weve continued to explore enhancements and new products that will keep us at the forefront in the fight against insurance fraud. As an industry, we are seeing more companies adopt technology and realize the benefit the approach brings to a companys reputation through its ability to provide better service at lower cost, not only by weeding out improper claims but also by facilitating the large majority of legitimate claims. We have specialized within our SIU, and that has allowed for professional development. For example, investigators may be assigned to subgroups, which gives them the ability to expand their knowledge base and skill level. That approach fits with our desire to provide a stimulating and rewarding workplace. Jay: Insurers generally continue to embrace sound technologies, such as predictive modeling, to enhance detection efforts. Other technologies, such as auto rate evasion programs, are increasingly used by insurers to help co
