How is user handset provisioning achieved using Synchronica Mobile Gateway?
Synchronica Mobile Gateway provides all configuration of the subscriber’s device Over-The-Air, stopping the subscriber from having to manually change the configuration of their device, or to input difficult and error-prone settings themselves. By reducing the load on customer service and support centres, operators could benefit from substantial cost-savings. Considering the costs suggested by CaLLogix , each support call of approximately 4-minutes in duration could cost an operator in the region on US$3.06. The automatic handset provisioning features of Synchronica Mobile Gateway increase signup to the service and manages the quantity of support calls being presented to operator customer service and support centers.
