How many of our users are entitled to have access to http://support.cognos.com, and what type of access do they receive?
All supported customers can have an unlimited number of Web accounts and Web only support contacts. Web only contacts can view search the knowledge base, download product documentation, read Supportlink Online and attend our Best Practices and Tech Update Web seminars. Web users cannot access the Product Download section or log a technical service request in Cognos Insight!.
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