How quickly can the fault be fixed?
Faults are passed to our contractor the following working day and are normally investigated within 5 working days of them receiving the information. The vast majority of repairs are carried out at the first visit, but those involving electricity supply failure, damage to the column itself or failure of specialised equipment may take longer to repair. In emergency situations, the contractor will attend site within 2 hours of the report to make the equipment safe. Further repairs will be carried out as soon as practicable. For situations where there is a greater risk of danger, but not an emergency (e.g. lights on pedestrian crossings, busy road junctions or flights of steps), then attendance on site will be arranged within 24 hours.
