How should a return be packaged and transported?
We recommend you securely pack the product in a box using bubble wrap, foam or packing peanuts. You will bear the cost of shipping (or otherwise transporting) the product to Creative or its authorised retailer. We recommend that you use a Track and Trace service. Creative cannot accept responsibility for goods lost or damaged in transit. For returns to Creative, it is very important that your RMA number is clearly visible on the outside of the parcel so we can easily identify your return. Creative has no facility to track parcels without an RMA number and cannot be held responsible for the product if the parcel isn’t labelled correctly. Creative will bear the cost of shipping (or otherwise transporting) the product back to you after completing the warranty service.
