How should agencies and service providers incorporate principles of self-determination into the quality assurance process?
There are a number of ways that agencies and providers can incorporate self-determination principles. The first step is to take very seriously the crafting of the person-centered plan and to ensure the resulting document captures both the individual’s desires and the strategies to achieve these ends, and also an exploration of potential vulnerabilities and the ways in which supports and accommodations can be developed to minimize risks. The second step is to ensure that individuals and their families are significant participants in the quality assurance enterprise both as fact finders as well as interpreters of results. Finally, agencies should ensure that there are multiple opportunities to solicit the input of people receiving services through intentional canvassing as well as through grievance and complaint mechanisms. In the end, one of the most important roles that agencies can give individuals in a quality assurance structure is that of purchaser and employer roles that make them
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- How should agencies and service providers incorporate principles of self-determination into the quality assurance process?
