How soon should I expect a response through e-mail or telephone from Mr. Smith?
I receive on average about 20-30 e-mails a day and have to respond to most of them. Please allow me 24 to 48 hours to respond to an e-mail. If I do not get back to you within the time frame please feel free to e-mail me again. As for the phone messages, please allow me 48 to 72 hours for a phone response.