How to disable Music on Hold?
A. Set the Run Flag to NO on all of the available MoH servers to disable MoH for all users. This prevents MoH from being played from any of the servers in the cluster. Go to the Cisco CallManager Administration page and choose Service > Media Resource > Music on Hold Server in order to do this. In order to disable MoH for one user or a group of users, you need to create a silent/blank audio source file and assign it to the phone associated with the user or to the device pool of the devices for which you need to disable MoH. You can use a sound recorder to create the blank file, and do the recording without the microphone turned on. Once you have the file, complete these steps to assign the file to the device for which you need to disable MoH. • For Cisco CallManager 3.x, copy the blank .wav file to C:\cisco\dropMOHaudiofileshere\ in the Cisco CallManager server. For Cisco CallManager 4.x, copy the blank .wav file to C:\Program Files\Cisco\MOH\dropMOHaudiofileshere\. • Open the Cisco Ca
