How will the Support Lifecycle policy affect Personal Support (telephone and Web support options that are customized to meet the requirements of home users and home office customers)?
During the Mainstream Support phase, customer support options remain the same as they are today. Customers can check product lifecycle information at the Select a Product for Lifecycle Information site (products listed by Product Family) or the Support Lifecycle Index site for their product’s Extended Support options. If Extended Support is available, customers can purchase either phone-only support or an Extended Hotfix Support contract for hotfix support.
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