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I am having problems removing the heatguard. Why?

heatguard problems removing
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I am having problems removing the heatguard. Why?

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The heatguard is a close fit to ensure the head of the machine has good protection against steam from the bowl. To remove the heatguard, lift and latch the head in the ‘UP’ position, hold the heatguard on both sides of the machine at the lower end away from the bowl, and pull downwards.

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