I can log in, but when I select a link like Add/Drop Classes, Pay Fees, View My Class Schedule, etc., I get a prompt to enter my user ID and pin number. What is my user ID and pin number?
A. There is no user ID or pin number. This is an error message generated by an unsupported browser. You must use the correct browser and browser versions in order for mySierra to work properly. Trying to guess at your user ID and pin number will only cause your account to become disabled. Log out of mySierra and load the proper browser—see browser information above.
A. There is no user ID or pin number. Once you have successfully logged into mySierra with your username and password, if you see a prompt to enter a User ID and Pin Number when attempting to access any of the mySierra links such as “Add/Drop Classes, log out of mySierra and clear your browser’s cache. The user ID and pin prompt is generated by a problem with the browser’s cache. Trying to guess at the user ID and pin will only cause your web access to become disabled, which will prevent you from using most of the links within mySierra. Once your web access becomes disabled, you will need to fill out the mySierra Help Form to have your account enabled again. If you have not guessed at the User ID or Pin Number, clearing your browsers cache should solve the problem. Log out of mySierra, follow the instructions for “Clearing the Cache,” below, and then log back into mySierra again. If you still see the User ID and Pin prompt, fill out the mySierra Help Form. You should clear the cache, p
