I converted a video to another format, but the audio content was not present in the output file. How can I ensure the audio content of video files is included when converting?
This is usually caused by the video file’s audio content using a codec that is not supported by the conversion module. Even though it may play properly in Blaze Media Pro, the playback engine’s supported codecs are different from that of the conversion module. You will want to ensure you’re running the latest version of Blaze Media Pro if you’re experiencing this problem since we are always adding support for additional codecs as the software is updated.
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