A. First download the latest modules and see if that solves the problem. Microsoft Excel must be on the computer in order to import. (Open Office will not work.) During import, Excel is loaded into memory invisible and sent instructions to open the file, and copy the data to the clipboard in text format so it can be accessed. On a few systems this does not work for unknown reasons. If you continue to have problems, save the file from Excel in CSV format and then import as CSV.