I have had some issues with the software such as I can generate a pdf report. What should I do?
First of all, since the report generator uses a .pdf file, you need to make sure your computer has Adobe Acrobat loaded. This is a free program, very common, that allows you to view acrobat files. The next step is always uninstall the software using Windows add/remove program. Simply installing a newer version of ThermalVision™ leaves some older components in place and the problem may not go away. Next, visit our website where you will find the latest software and product literature. Please understand that software based products often are updated on an ongoing basis and you are encouraged to check this site periodically. In fact, we encourage users to install the software even if they have just purchased the camera as there is no way to ensure that the software shipped with the camera is the very latest. Other issues may be caused by the operating system you are using, most notably, Vista 64 bit. A solution for this is available now, if you are using 64 bit, simply download the correc
