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I have sent a request for a topup, but I have not received a message back?

April 26, 2017message received request sent topup

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I have sent a request for a topup, but I have not received a message back?

1 Answer

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Posted

The messages are generally sent back straight away. Very occasionally they may be delayed by congestion on the network. In this case, do not send another message as you will be charged twice. If you have not received the message within a few hours, please contact us.