I have the correct plugins installed. Why do I still receive an error message or blank screen?
You may want to try re-installing the plugin as this can sometimes rectify problems with a browser or application failing to recognize that the plugins are installed. Internet Explorer Upon installing the latest Windows Media Player, Internet Explorer should be able to immediately play the videos. If it still does not work, try restarting your computer as some drivers require a full re-boot of the system to begin functioning. If you’re using Internet Explorer 7 or higher on Windows Vista, you may be prompted with a security message at the top of the page, asking if you want to allow the Windows Media Player Extension to run. Click on the prompt and select ‘Run’ to continue. Internet Explorer 7 on Vista If further problems exist, please contact Technical Support. Firefox If you are using Mozilla Firefox, try re-installing the latest Windows Media Player, as more recent versions will upgrade your Firefox plugin list and add Windows Media Player support. If Firefox is playing videos in an
