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I have uploaded a form and it is saying it is unrecognized. What is going wrong?

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I have uploaded a form and it is saying it is unrecognized. What is going wrong?

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A. It is a common problem if the image quality is too low or you uploaded a test preview image and are wondering why it isn’t being recognized. However, if you believe that the quality is ok, please email the scanned image, the form and segment templates and your database to bugs@ebstrada.

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