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I received the wrong/damaged items in my package. What is the procedure to return/policy of exchange?

April 26, 2017damaged exchange items package policy procedure received Return wrong

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I received the wrong/damaged items in my package. What is the procedure to return/policy of exchange?

1 Answer

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If you receive any product with defects or damages, you need to notify us within 5 days from the date you receive the package. And you may need to provide the photo or video files that documented the problem. If the product still within warranty, we will either request for return for the defective products and ship you the replacement or get it fix by our technician & supplier. • 9.