I sent a secure email but the recipient never received it. What is the problem?
The first time you send a secure message the recipient receives an ordinary email with a subject [SEND SECURE]. Your message may have been confused for junk mail or a potential virus. It is good practice to notify the recipient before you send a secure message the first time, so they will recognize your secure email. For additional assistance contact the IT HelpDesk at (502)852-7997 or helpdesk@louisville.edu.
Related Questions
- I received a call, email or letter regarding a physical issue—a roof leak, plumbing problem, snow removal request, etc., at the store. How should I respond?
- I activated Tesco Secure, and now I received an email message saying I should personalise my account online. What does that mean?
- What if I never received the email informing me that the recipient viewed the eGift Card I sent them?
