I signed up to a mobile contract offering half-price line rental, but they’re charging me the full amount – what’s going on?
Mobile phone deals offering half-price line rental for a period can be tempting, but usually what happens is that you pay the full amount and claim it back as ‘cashback’ or ‘chequeback’ at specific times (eg after three months). Many people have fallen foul of unfair terms and conditions around this kind of mobile incentive in the past – however, telecoms regulator Ofcom has put in place a mobile selling code of practice that aims to make mobile cashback deals fairer on consumers. It is currently consulting on whether mobile misselling regulation is necessary. If you’re tempted by a mobile cashback deal, always read the terms and conditions carefully to be sure the requirements for claiming the cash back aren’t unfairly difficult.
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