I understand Telecare uses my phone line whenever an alarm is raised. Does this mean I need any special alterations to my phone or phone service provider?
Telecare requires a BT phone line. Other than that, you do not need to make any special arrangements with your telephone service provider. For example, you do not need a second line adding to your home or to alter the package you currently receive from BT. For additional piece of mind, you do not need to worry about keeping the phone line free as Telecare will override any phone connection if an alarm is triggered. This ensures that all alarms get through to the Telecare monitoring centre, regardless of whether or not the phone line is in use at the time.
