If I have a problem using the phonecard, Is there a helpline?
A. The Phonecards all have a dedicated customer services number – it is in the email that contains your PIN. Please note that we are an online shop and sell Phonecards on behalf of many telephone companies. We do not provide the telephone service. Generally, the Phonecards are problem free. Any connection or other problems related to the phone service, you should call the phone company’s customer services helpline immediately. If you lose the email you can obtain the customer services number for your phonecard at www.AccessNumbers.co.uk . If you contact the telephone company you will find that they have access to all of your call records and can deal with your enquiry. With most Phonecards the helpline number can also be used for automated current rate enquiries. They all have an automated service 24 hours a day but if you listen carefully to the prompts, you can speak to a customer advisor. Please have your PIN available. The customer advisor’s hours of availability varies from one ca
