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If the HVE point value estimate does not support the value needed for the Relief Refinance Mortgage – Same Servicer, may I obtain a new appraisal or use the appraisal from the existing mortgage?

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If the HVE point value estimate does not support the value needed for the Relief Refinance Mortgage – Same Servicer, may I obtain a new appraisal or use the appraisal from the existing mortgage?

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If the HVE point value estimate receives a medium or high Confidence Score, you should use that value unless you have a reasonable basis to believe that the property was not correctly evaluated by HVE. In this case, a new appraisal is recommended to confirm the value.

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