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If the URO requires additional information to make a decision on a request for authorization, when does the mandated 14 days to make a decision start?

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If the URO requires additional information to make a decision on a request for authorization, when does the mandated 14 days to make a decision start?

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A. The 14 calendar days start from the date the request for authorization was received. See the previous answer for a complete explanation of how the ticking clock is computed.

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A. The 14 calendar days start from the date the request for authorization was first received by either the claims examiner or the URO. See the previous answer for a complete explanation of how the time is computed.

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