If we issue mail shots reminding customers to report changes do any subsequent notifications count for the performance indicator?
A. Yes. Notifications sent in following any general activity to promote reporting of changes count towards the right time performance indicator. Q. When an LA sends out an Intervention/Postal Review form when does the processing time start? Is it the date the LA receives the form back or when the customer responds to further information/clarification following the return of the form? A. The processing time starts on the date the LA receives the form back from the customer and ends when a superseding decision is made. Any delays in the customer providing the further evidence/clarification will count towards the processing time.
Related Questions
- In the past, I have received paper notifications of report corrections in the mail. Why am I no longer receiving paper report corrections in the mail?
- If we issue mail shots reminding customers to report changes do any subsequent notifications count for the performance indicator?
- What changes will former Letter Carrier Presort (LCP) customers notice when preparing Machineable Presort mail for deposit?
