Im having trouble learning commands on with my Harmony One, whats wrong?
The first thing I would recommend is trying to learn the commands in raw format if you’ve only been trying to learn them in the default method (analyzed). If you’re still having problems, try reducing the light in the room. The Harmony One actually has a new and improved learning port that is much better at learning commands than previous models. The only problem with it right now is that it is too sensitive and picks up too much interference from other devices. People with laptops seem to be able to learn if they are running on battery power instead of plugged in. Logitech is aware of this and is working on finding a way to lower the sensitivity of the port so that it’s not getting too much noise from other devices. A replacement remote is not the recommended fix, as the underlying issue is the ‘noise’ from nearby devices. Support can put in any commands someone is missing if needed until this is sorted out.
