Is FairPoint able to support complex and advanced services?
After the transition of Verizon systems to FairPoint systems slated for the end of January 2009, FairPoint will directly support all of the services it acquired as a result of the transaction, including complex services. For medium and large businesses, FairPoint’s Business Services Team is organized around field account teams consisting of an account manager, a sales engineer and a sales support specialist. These account teams are responsible for the ongoing support of assigned enterprise accounts throughout northern New England. The account team works closely with the customer operations group for business services, as well as the other support-service departments. For example, if your company requires additional PVC on your ATM circuit, the sales engineer on your account team will assist in the design and implementation of that change, and will work with FairPoint’s internal engineering and provisioning groups to make the change.
After the transition of Verizon systems to FairPoint systems slated for the end of January 2009, FairPoint will directly support all of the services it acquired as a result of the transaction, including complex services. For medium and large businesses, FairPoint’s Business Services Team is organized around field account teams consisting of an account manager, a sales engineer and a sales support specialist. These account teams are responsible for the ongoing support of assigned enterprise accounts throughout northern New England. The account team works closely with the customer operations group for business services, as well as the other support-service departments. For example, if your company requires additional PVC on your ATM circuit, the sales engineer on your account team will assist in the design and implementation of that change, and will work with FairPoint’s internal engineering and provisioning groups to make the change.
