Is the Local Authority obliged to accept a complaint?
No. We may decline to accept the complaint if we consider that the complainant has not taken all reasonable steps to resolve matters complained of before contacting us, or that the complaint is frivolous or vexatious. This is designed to prevent malicious and unfounded complaints and also to ensure that a hedge victim has at least tried to reach agreement with the hedge owner as to a reasonable height. Those claiming to suffer from high hedge should keep a record of evidence including dates.
