Is there any ability to follow up the customer who has declined a recommended service?
A. Yes, the service advisor can select the declined service – “declined brakes”, at which time a calendar comes up – the advisor selects a future date, perhaps two weeks hence, and the customer will automatically receive a customized email on that date indicating they were recently in for service, recommendation was made to have brake repair….etc. Dealership can also include a coupon or a discount as part of the email if you wish.
