Is using the helpline different from getting telephone support?
A. The helpline opening hours are listed in the ‘Contact Rape Crisis’ page in this booklet. Women can use the helpline for support at these times and if the line is engaged, or the helpline is closed, you have the option to leave a message for a helpline worker to call you back. It’s helpful for us to know whether it’s ok to leave a message when we call you back or if you would prefer us not to say who we are if someone else answers your phone. Our phone number appears as ‘withheld’ so you don’t have to worry about it appearing on your outgoing calls or incoming caller display. Pre-arranged telephone support is different from using the helpline as you will be allocated a designated support worker in the same way as with face to face support. After an initial telephone ‘duty appointment’, you will be added to a waiting list. Then someone will contact you to arrange your support. You and your worker then decide on suitable times for her to call you for a series of around 10 telephone sup
