Model# ZL3 Fresh Air purifier has no Ozone smell. How do I troubleshoot it?
• First, check if your air purifier is displaying Service Code E001 on its LCD panel, which usually comes up when Ozone plate needs to be cleaned or replaced. However, it may also mean loose ozone plate connection! Unplug and turn off the air purifier machine and inspect the Ozone plate contacts. These are the electrical stainless steel contacts on each side of the Ozone plate, and each touches the Ozone plate (one from the left side and one from the right side.) BOTH have to touch/fully contact the metal grid portion of the plate. If there is little or no contact, Ozone will not be produced! These electrical tabs/stainless steel contacts must be in full contact with the metal grid/screen of the Ozone plate on both sides of the plate. Remove the ozone plate from the unit, and then move carefully the stainless steel contacts of the Ozone cage assembly towards each other…this will assure that when the plate is inserted, it’s fully engaged on both sides by the metal stainless steel wing